Terms of service

 

Terms of Service for Lulu's Holistic Skincare 

Please read these Terms of Service ("TOS") carefully. These are the terms and conditions that govern your use of the website operated by Lulu's Holistic Skincare, a subsidiary of Janet Frederick Inc. (collectively, "us", "we", or "our").

1. Acceptance of Terms

By accessing our Site or using our Service in any manner, you are affirming that you have read, understand, and agree to be legally bound by these TOS.

2. Eligibility

You must be at least 18 years old to use our Site or our Services. By agreeing to these TOS, you represent and warrant to us that you are at least 18 years old.

3. Account Registration and Security

In order to access certain services, you may be asked to create an account. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account.

4. Privacy

Our collection and use of personal information in connection with the Site is described in our Privacy Policy.

5. Product Information and Availability

While we strive for accuracy in all product descriptions, we do not warrant that product descriptions or other content are accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information on the Sites is inaccurate at any time without prior notice.

6. Shipping and Handling; No Liability for Delivery Issues

'Once orders have been dispatched from our facility, we are not responsible for any items that may be damaged or lost during transit. We encourage customers to track their orders through the tracking information provided.

7. Dispute Resolution

Any disputes arising out of or relating to these TOS or your use of the Site will be resolved in accordance with the laws of the jurisdiction in which our company is located.

8. Shipping and Product Care

Our skincare products are made from all-natural ingredients without the use of chemicals or preservatives. As a result, they may be sensitive to temperature changes during transit. Once orders have been dispatched from our facility, we are not responsible for any items that may be damaged, lost, or affected by temperature changes such as melting. We encourage customers to track their orders through the tracking information provided and retrieve their packages promptly to avoid potential product damage due to adverse weather conditions or temperature fluctuations. Please store the products in a cool, dry place away from direct sunlight to maintain their best condition.

9. Modifications to TOS

We may modify these TOS from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the top of this page the date that revisions were last made.

10. Contact Information

If you have any questions about these TOS, please contact us at info@lulusholistics.com.

Subscription Policy

1. Subscription Enrollment

To enroll in our Subscription Service, you must register for an account on our website and provide accurate and complete information, including a valid payment method. By enrolling, you authorize us to charge your chosen payment method on a recurring basis without further authorization from you.

2. Recurring Orders

Once you place your first subscription order, it marks the beginning of your recurring order cycle. The frequency of your orders will depend on the subscription plan you select during the enrollment process.

Important: Please note that once a recurring order is placed, it cannot be canceled for that cycle. It is the customer's responsibility to manage their subscription preferences.

3. Managing Your Subscription

You have full control over your subscription through your account dashboard. Here are key actions you can take:

  • Pause Subscription: If you wish to temporarily halt your subscription, you may do so by logging into your account and selecting the 'Pause Subscription' option. This action must be taken at least 48 hours before your next scheduled order to ensure it takes effect in time.

  • Subscription Preferences: You can update your delivery frequency, product selection, and shipping address through your account settings. Please make any changes at least 48 hours before your next scheduled order.

  • Cancellation: While individual recurring orders cannot be canceled once placed, you may cancel your subscription at any time through your account dashboard to prevent future orders. Cancellation must occur at least 48 hours before your next scheduled order.

4. Payment

By subscribing to our service, you authorize us to charge your provided payment method on a recurring basis corresponding to your selected subscription plan. Should a payment fail, we will notify you by email and attempt to process the payment again. Continued payment failures may result in the suspension or termination of your subscription.

5. Price Adjustments

We reserve the right to adjust pricing for our products or subscription plans. Any price adjustments will be communicated to you at least 30 days in advance, and will only apply to orders placed after the effective date of the new pricing.

6. Subscription Termination

We reserve the right to terminate your subscription at any time for reasons including, but not limited to, violation of our Terms of Service, failure to pay, or abuse of our Subscription Policy. In the event of termination, you will be notified by email.

7. Changes to Subscription Policy

We may update this Subscription Policy from time to time. All changes will be posted on our website, and we encourage you to review the policy periodically. Your continued use of the Subscription Service after such changes signifies your acceptance of the updated terms.

Thank you for choosing our Subscription Service. We are committed to providing you with quality products and a seamless subscription experience. If you have any questions or need assistance with managing your subscription, please contact our customer support team.

Your use of the Site following the posting of any changes to the TOS constitutes acceptance of those changes. If you do not agree to these TOS, please do not use the Site.

8. Temperature-Sensitive Products

To ensure the best quality of our temperature-sensitive products, such as our all-natural butters, we kindly ask customers to retrieve their deliveries as promptly as possible upon notification of delivery.

If an investigation determines that the product was left in the mailbox or other delivery location for an extended period of time, leading to melting, and the customer provides accompanying photo proof, we will gladly offer a replacement or issues store credit . However, in such cases, the customer will be responsible for covering the reshipping costs for the replacement order.

We reserve the right to deny any requests if the required information is not provided in a timely manner.

We appreciate your understanding, as our aim is to deliver the highest quality products possible while ensuring we maintain fair practices for all customers. For any questions or concerns, please feel free to reach out to our support team, and we’ll be happy to assist! Thank you for your cooperation.

9. Bulk Order Policy
    •    Bulk items are already heavily discounted, and as such, discount codes, promotional offers, and loyalty rewards cannot be applied to these products.
    •    Any orders that include a discount code applied to bulk items may be subject to adjustment or cancellation.
    •    In the event that a discount is applied in error, we will reach out with the option to either pay the difference or cancel the order for a full refund.
    •    We reserve the right to update or change pricing, availability, or restrictions on bulk items at any time.

10. Missing or Incorrect Items Policy


We take great care in preparing your order, but if something is missing or incorrect, please notify us within 7 days of your order being marked as delivered. To ensure a prompt resolution, include your order number and a clear description (or photo, if applicable) of the issue.


Reports submitted after the 7-day window may not be eligible for replacement or refund.