Our whipped body butters are made entirely from natural ingredients, without any chemical additives or preservatives. This means that they can be sensitive to changes in temperature during transit. In hot weather conditions, these butters may melt, causing them to settle and appear only half full in their containers. We recommend keeping a close eye on your package tracking to ensure you can retrieve your order as soon as it arrives, reducing the chances of it being exposed to extreme weather conditions. This will help maintain the whipped texture and fullness of your body butter. If purchased order protection you may file a claim here.

To ensure the best quality of our temperature-sensitive products, such as our all-natural butters, we kindly ask customers to retrieve their deliveries as promptly as possible upon notification of delivery.

If an investigation determines that the product was left in the mailbox or other delivery location for an extended period of time, leading to melting, and the customer provides accompanying photo proof, we will gladly offer a replacement or store credit . However, in such cases, the customer will be responsible for covering the reshipping costs for the replacement order.We reserve the right to deny any requests if the required information is not provided in a timely manner.

We appreciate your understanding, as our aim is to deliver the highest quality products possible while ensuring we maintain fair practices for all customers. For any questions or concerns, please feel free to reach out to our support team, and we’ll be happy to assist! Thank you for your cooperation.

Should you find that your order status reads 'pre-shipping', this could potentially be due to an error during transit. Occasionally, USPS may misplace packages during the scanning process. If this appears to be the situation with your order, we kindly ask that you reach out to us by clicking on 'contact us'. We are committed to resolving this issue promptly for you. However, before sending us an email, please ensure that your package has held the 'pre-shipping' status for a minimum of three days.

We understand that you might have noticed a double charge, which could be due to subscribing to our recurring order for a special discount. We urge you to exercise caution while ordering and diligently review the contents of your cart.

When you subscribe, the term 'recurring' will appear in your shopping cart and in the confirmation email you receive. It's important to note that the recurring nature of the product is also indicated before adding it to your cart.

For more clarity on recurring orders, we encourage you to navigate to our FAQ section titled 'Subscription FAQs'. Simply scroll down to find this information.

However, if you believe there's been an error unrelated to a subscription, please don't hesitate to reach out to us. You can connect with our team through the 'Contact Us' form on our website. We're committed to resolving any issues swiftly to ensure your satisfaction..

At Lulu's Holistics, we strive to ensure every order reaches our customers safely. However, once an order is marked as delivered, we are unable to provide replacements unless aftercare products have been purchased. In such cases, customers are invited to file a claim here. We encourage you to contact your local carrier for detailed information regarding your package, as they have the resources to liaise directly with the delivery personnel responsible for your shipment. Your understanding and cooperation in this matter are greatly appreciated.

We understand that sometimes plans change. However, please note that once you've placed an order, we unfortunately can't cancel it. We're really sorry for any inconvenience this may bring and appreciate your understanding.

Oops! Something off with your order? No worries. Just ping our customer service within 48 hours and remember to include your order number. Accidentally got an extra item? It's all yours! But if something's missing or not right, give us a shout 'contact us' and we'll get it fixed with a replacement.

Please note that any delivery refusal will result in a 15% restocking fee, and the cost of outbound shipping will not be reimbursed. After processing your return, please anticipate a time frame of up to 5 business days for your refund to reflect in your account. Furthermore, any refused or unclaimed orders from international locations will not be eligible for a refund.

At Lulus Holistics, we value your purchase and are committed to your satisfaction. However, all our sales are final and we're unable to process refunds, returns, or exchanges.In the rare event you receive a damaged product, we're here to assist! Please connect with our customer service within 48 hours of receiving your order, along with photos of the issue and your order confirmation email.You can initiate this process by visiting our 'Contact Us' page. We thank you for your understanding and patience!

If you encounter any problems, please click here to File A Claim.To effectively process your claim, include your order number for expedited service.To ensure we can address the issue promptly, we request that you report any damaged or defective items within 7 days of delivery

As soon as your order is prepared and ready for dispatch, we'll send an email to you with all the tracking details. You can easily follow the progress of your package directly through your Lulus Holistics account. Plus, if you opt in for our text message updates, you'll also receive real-time tracking updates via text. It's a seamless way to stay connected with your order every step of the way!

We kindly urge you to exercise caution when inputting your shipping address. Lulus Holistics cannot be held liable for orders dispatched to an incorrect address provided by the customer. Should you realize an error in your shipping details, please 'contact us' immediately. We will make every effort to modify the address, provided your order has not yet been shipped.

We are committed to processing your orders within 2-5 business days. However, please be aware that shipping dates may vary due to unpredictable weather conditions, holiday periods, or during high-volume sales events. For pre-orders, they will be shipped based on the specified dates provided at the time of ordering. To ensure quality, each of our products is handcrafted and made fresh daily.

We partner with reputable courier services such as USPS, FedEx, and UPS for our deliveries. Once your package is dispatched, we'll promptly send you the tracking information via email. If you choose to receive our text message updates, you'll get live tracking updates straight to your phone.USA Just text "DOME" to (844)950-4095 and international just text "INTER" to GB: 447908681553 to stay updated on your order's progress.

For our cherished customers residing in Alaska, Hawaii, or those utilizing P.O./APO/FPO addresses, we want to highlight that your packages will be dispatched exclusively via USPS.

We're pleased to offer a range of flexible payment options for your convenience. Whether you're shopping domestically or internationally, we've got you covered. You can seamlessly complete your purchase using Visa, MasterCard, American Express, Afterpay, or PayPal. For our valued international customers, we also accommodate a variety of local payment providers. Rest assured, these options will be readily available for selection on our checkout page. Your ease of transaction is important to us.

If a package is returned to us, for any reason, we do not issue refunds. Instead, you'll receive store credit equal to the value of your returned items, excluding shipping costs. This credit can be used for any future purchases on our site. Please note, all returned items must be in their original condition.


If you received an incorrect item or your order is missing something, please contact us within 7 days of delivery. To help us resolve the issue quickly, include your order number and a description of the missing or incorrect item(s). If possible, please provide a photo for further assistance.

We will work to resolve the issue promptly, whether by sending the missing item or issuing a replacement.

We've designed our website to automatically compute your shipping charges. This feature is intended to make your experience hassle-free and efficient.

We are committed to processing your orders within 2-5 business days. However, please be aware that shipping dates may vary due to unpredictable weather conditions, holiday periods, or during high-volume sales events. For pre-orders, they will be shipped based on the specified dates provided at the time of ordering. To ensure quality, each of our products is handcrafted and made fresh daily.

International orders may encounter occasional delays. If your order has not reached you within three weeks from the date of placement, we invite you to reach out to our dedicated customer service team through our 'Contact Us' form for an update.

Delivery timelines can vary based on the destination country; however, most international orders are typically delivered between 4 and 21 business days from the time they leave our warehouse.

The shipping fee you pay during checkout only covers the cost of sending the package from us to you. However, when your package enters your country, it may be subject to additional charges like customs duties and taxes. These charges are set by your country's customs office, not by us.

Please note that we don't have control over these charges and can't predict what they might be. We recommend checking with your local customs office for more information before you order.

We're here to help if you have any other questions!

Kindly note, any international orders that are either refused or remain unclaimed will unfortunately not qualify for a refund.

As soon as your order is prepared and ready for dispatch, we'll send an email to you with all the tracking details. You can easily follow the progress of your package directly through your Lulus Holistics account. Plus, if you opt in for our text message updates, you'll also receive real-time tracking updates via text. It's a seamless way to stay connected with your order every step of the way! Text "INTER" to GB: 447908681553.

We partner with reputable courier services such as USPS, DHL, FedEx, and UPS for our deliveries. Once your package is dispatched, we'll promptly send you the tracking information via email. If you choose to receive our text message updates, you'll get live tracking updates straight to your phone. Just text "INTER" to GB: 447908681553 to stay updated on your order's progress.

We understand that you might have noticed a double charge, which could be due to subscribing to our recurring order for a special discount. We urge you to exercise caution while ordering and diligently review the contents of your cart.

When you subscribe, the term 'recurring' will appear in your shopping cart and in the confirmation email you receive. It's important to note that the recurring nature of the product is also indicated before adding it to your cart.

"Absolutely! You have the flexibility to cancel anytime. Simply navigate to the 'subscriptions' section in your account, and click on 'edit'. Then, choose 'cancel' from the options available and remember to hit 'save changes'. It's as easy as that!"

yes you can

Regrettably, as per our policy, we are unable to cancel an order once a subscription has been activated. We strongly advise you to thoroughly review all details before finalizing any order to avoid unintentional commitments. Please be aware that upon subscribing, it will be explicitly indicated in your cart whether you've opted for weekly or monthly deliveries. We understand that oversights can occur, and we appreciate your understanding in this matter.

The shipping fee covers the cost of transporting larger and heavier wholesale orders. This includes packaging materials and labor needed to ensure your products arrive safely. Charging for shipping separately also helps us keep our product prices low. Thank you for your understanding.

Our minimum order quantity for wholesale purchases is 20. This allows us to ensure the best prices and efficient shipping.

To place a wholesale order, simply select any product of your choice. You will find an option to choose the desired quantity for each item, making it easy for you to customize your order according to your needs.

Due to the nature of our products, we can only accept returns on wholesale orders if the products are defective or damaged upon arrival.

Typically, wholesale orders are shipped within 5-10 business days after payment. Delivery times may vary based on location and shipping method.

Yes, we do. We provide a range of options for those interested in private labeling. If you're looking for products without labels or wish to have custom labels, please 'Contact Us' to request a quote tailored to your specific needs.