STORE POLICIES

Explore our policies for shipping, refund, privacy and more.

Store Policies

We always do our best to ensure every order arrives in perfect condition. But sometimes unforeseen issues happen during delivery. If your order is lost, damaged, or stolen from your porch, we want you to be protected. That’s why we offer AfterShip Protection.

You can add protection to your order during checkout. If you choose not to add protection, our options become limited and we might not be able to compensate you for lost, damaged, or stolen packages.

All claims must be filed within 90 business days of the order being shipped.

If your order is lost, damaged, or porch pirated, you can file a claim here. For qualified claims, we will replace any and all damaged items depending on availability.

Shipping insurance is provided by InsureShield, You can view their full terms and conditions here.

The following section offers some guidance for when and how to submit a claim.

What Is Not Covered

Our Aftercare Protection Policy does not cover Orders shipped to an incorrect address provided by the customer. If you input the wrong shipping address during checkout and the order is delivered to that address, it will not be covered under our policy and will be considered a loss.

LOSS

If your shipment shows as “Delivered” but nothing arrived:

Check your front and back porch, garage, bushes, etc. Ask your neighbors if they accepted the package for you. Check with the carrier or our support team to confirm that the package was actually delivered.
If you are still unable to locate your package, you can submit a claim here.

If the shipment status is no longer updating and the shipment is presumed lost by the carrier:

Check with the carrier or our support team to confirm that shipment is actually lost.
If the carrier cannot locate your shipment, you can submit a claim here.

DAMAGE

If your products arrived damaged:

You can submit a claim here.
Include photos of the damaged packaging and products along with your claim.
AfterShip Protection only covers damage to the actual products. If only the packaging or shipping box is damaged, your order will not be eligible for a claim.

PORCH PIRACY

If you believe your package was stolen:

Check your front and back porch, garage, bushes, etc. Ask your neighbors if they accepted the package for you. Check with the carrier or our support team to confirm that the package was actually delivered.
You can submit a claim here.
Include any photographic proof you have of the theft from door cameras etc. along with your claim.

FAQ

Is there a time limit for submitting a claim?
Yes. All claims must be filed within 90 business days of the order being shipped.

I don’t want protection. Can I get a refund?
If you no longer want to purchase AfterShip Protection and your order has not shipped, contact us immediately and we will refund the protection fee. Once an order has been shipped, we cannot process refund requests for AfterShip Protection. Orders that do not include the AfterShip Protection will no longer be covered against loss, damage, or porch piracy.

What if my replacement order is also lost, damaged, or stolen?
AfterShip Protection covers replacement orders as well. In the unfortunate event that your items are lost, damaged, or porch pirated a second time, you can simply file another claim.

Does protection cover shipments that don’t arrive on time?
AfterShip Protection does not cover orders that are delayed or delivered later than expected.

How long does it take to receive a replacement ?
Once the claim has been approved, we normally handle replacements within 3-5 business days.

Thank you for shopping at Lulu's Holistics. We value your business and your satisfaction is our top priority. However, please be advised of our policy regarding returns and refunds.

All Sales are Final

At Lulu's Holistics, all of our products are carefully inspected for quality before they are shipped. Due to the nature of our products and for hygiene reasons, we do not offer returns, exchanges, or refunds. All sales are final upon completion of the transaction.

Damaged or Defective Products

In the rare case that your product arrives damaged or defective, please contact us immediately at customer support. Our team will assist you on a case-by-case basis. To ensure we can address the issue promptly, we request that you report any damaged or defective items within 7 days of delivery.

Incorrect Orders

If you receive an incorrect order, please contact us immediately so we can resolve the issue. Please provide your order number and details about the product received.

Return Policy

If a package is returned to us, for any reason, we do not issue refunds. Instead, you'll receive store credit equal to the value of your returned items, excluding shipping costs. This credit can be used for any future purchases on our site. Please note, all returned items must be in their original condition. 

Lulu’s Holistic Skin Care International Return and Refund Policy

1. Incorrect Address Submission

It is the customer's responsibility to ensure that the shipping address provided at the time of purchase is accurate and complete. If a package is directed to an incorrect address due to customer error, Lulu’s Holistic Skin Care cannot be held liable. No refunds or store credits will be issued for orders that are lost or returned to us due to incorrect address information provided by the customer.

2. Lost Packages and Delivery Issues

For packages marked as delivered by the carrier but not received by the customer, it is the customer's responsibility to file a claim with the carrier. Lulu’s Holistic Skin Care cannot be held responsible for packages once they are confirmed as delivered by the shipping carrier.
If tracking information shows no movement or delivery within a reasonable timeframe, customers should contact our customer support for assistance. However, Lulu’s Holistic Skin Care does not guarantee refunds or store credits for lost packages.

3. Returned Packages

International orders returned to Lulu’s Holistic Skin Care due to refusal by the recipient, unpaid duties and taxes, or other reasons beyond our control will not be eligible for a refund or store credit. Circumstances such as these are beyond our ability to manage, and as such, both the loss of goods and shipping costs cannot be recuperated by Lulu’s Holistic Skin Care.

4. Exceptions

Lulu’s Holistic Skin Care reserves the right to review and consider exceptions to this policy on a case-by-case basis. However, customers should be aware that exceptions are rare and granted at the sole discretion of Lulu’s Holistic Skin Care.

5. Customer Responsibility

Customers are responsible for being aware of their local customs regulations, duties, and taxes. Lulu’s Holistic Skin Care is not responsible for any additional charges that may apply after a purchase is completed.

Contact Us

If you have any questions about our return and refund policy, please contact us at info@lulusholisics.com

By making a purchase on our website, you agree to this policy.

Privacy and Shipping Policy for Lulu's Holistic Skincare

This Privacy and Shipping Policy outlines how Lulu's Holistic Skincare, a subsidiary of Janet Frederick Inc. ("we", "us", or "our"), collects, uses, protects, and discloses information and data collected from users (each, a "User") of our website. It also includes our shipping terms and conditions.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

2. How We Use Collected Information

Lulu's Holistic Skincare may collect and use Users' personal information for the following purposes:

3. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

5. Changes to This Privacy Policy

Lulu's Holistic Skincare has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

6. Shipping Policy and Damaged or Lost Items

Once orders have been dispatched from Lulu's Holistic Skincare, we relinquish responsibility for any items that may be lost during transit. If such a situation arises, please refer to the mail carrier with your tracking information for further assistance. It is important to note that while we strive to provide the best service possible, we cannot control the handling of your package once it leaves our premises.

7. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree

Terms of Service for Lulu's Holistic Skincare (Janet Frederick Inc.)

Please read these Terms of Service ("TOS") carefully. These are the terms and conditions that govern your use of the website operated by Lulu's Holistic Skincare, a subsidiary of Janet Frederick Inc. (collectively, "us", "we", or "our").

1. Acceptance of Terms

By accessing our Site or using our Service in any manner, you are affirming that you have read, understand, and agree to be legally bound by these TOS.

2. Eligibility

You must be at least 18 years old to use our Site or our Services. By agreeing to these TOS, you represent and warrant to us that you are at least 18 years old.

3. Account Registration and Security

In order to access certain services, you may be asked to create an account. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account.

4. Privacy

Our collection and use of personal information in connection with the Site is described in our Privacy Policy.

5. Product Information and Availability

While we strive for accuracy in all product descriptions, we do not warrant that product descriptions or other content are accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information on the Sites is inaccurate at any time without prior notice.

6. Shipping and Handling; No Liability for Delivery Issues

'Once orders have been dispatched from our facility, we are not responsible for any items that may be damaged or lost during transit. We encourage customers to track their orders through the tracking information provided.

7. Dispute Resolution

Any disputes arising out of or relating to these TOS or your use of the Site will be resolved in accordance with the laws of the jurisdiction in which our company is located.

8. Shipping and Product Care

Our skincare products are made from all-natural ingredients without the use of chemicals or preservatives. As a result, they may be sensitive to temperature changes during transit. Once orders have been dispatched from our facility, we are not responsible for any items that may be damaged, lost, or affected by temperature changes such as melting. We encourage customers to track their orders through the tracking information provided and retrieve their packages promptly to avoid potential product damage due to adverse weather conditions or temperature fluctuations. Please store the products in a cool, dry place away from direct sunlight to maintain their best condition.

9. Modifications to TOS

We may modify these TOS from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the top of this page the date that revisions were last made.

10. Wholesale Shipping

Shipping costs will be added to your invoice/ emailed and will vary depending on the size, weight, and destination of the order. All wholesale orders are shipped via UPS, USPS and Fedex.

11. Contact Information

If you have any questions about these TOS, please contact us at info@lulusholistics.com.

12. Incorrect Address Submission

It is the customer's responsibility to ensure that the shipping address provided at the time of purchase is accurate and complete. If a package is directed to an incorrect address due to customer error, Lulu’s Holistic Skin Care cannot be held liable. No refunds or store credits will be issued for orders that are lost or returned to us due to incorrect address information provided by the customer.

13. Lost Packages and Delivery Issues

For packages marked as delivered by the carrier but not received by the customer, it is the customer's responsibility to file a claim with the carrier. Lulu’s Holistic Skin Care cannot be held responsible for packages once they are confirmed as delivered by the shipping carrier.
If tracking information shows no movement or delivery within a reasonable timeframe, customers should contact our customer support for assistance. However, Lulu’s Holistic Skin Care does not guarantee refunds or store credits for lost packages.

. Returned Packages

International orders returned to Lulu’s Holistic Skin Care due to refusal by the recipient, unpaid duties and taxes, or other reasons beyond our control will not be eligible for a refund or store credit. Circumstances such as these are beyond our ability to manage, and as such, both the loss of goods and shipping costs cannot be recuperated by Lulu’s Holistic Skin Care.

Temperature-Sensitive Products

To ensure the best quality of our temperature-sensitive products, such as our all-natural butters, we kindly ask customers to retrieve their deliveries as promptly as possible upon notification of delivery.

If an investigation determines that the product was left in the mailbox or other delivery location for an extended period of time, leading to melting, and the customer provides accompanying photo proof, we will gladly offer a replacement. However, in such cases, the customer will be responsible for covering the reshipping costs for the replacement order.

We appreciate your understanding, as our aim is to deliver the highest quality products possible while ensuring we maintain fair practices for all customers. For any questions or concerns, please feel free to reach out to our support team, and we’ll be happy to assist! Thank you for your cooperation.

Your use of the Site following the posting of any changes to the TOS constitutes acceptance of those changes. If you do not agree to these TOS, please do not use the Site.

Shipping Policy for Lulu's Holistic Skincare

Welcome to Lulu's Holistic Skincare, a subsidiary of Janet Frederick Inc. This Shipping Policy outlines the terms and conditions that govern the shipment and delivery of our products.

1. Shipping Destinations

Lulu's Holistic Skincare currently ships domestically as well as internationally. The availability of certain international destinations may change due to various factors.

2. Shipping Charges

Shipping charges will be calculated and displayed at checkout. International orders may be subject to additional customs and tax fees, which are the responsibility of the customer. Wholesale shipping costs will be added to your invoice/ emailed and will vary depending on the size, weight, and destination of the order. All wholesale orders are shipped via UPS, USPS and Fedex.

3. Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Delivery Claims

Lulu's Holistic Skincare is not responsible for any packages marked as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

6. Product Care During Transit

Our skincare products are made from all-natural ingredients without the use of chemicals or preservatives. They may be sensitive to temperature changes during transit. We are not responsible for damage due to these temperature changes.

7. International Shipping Policy

We are happy to ship internationally but cannot be held responsible for any shipping delays due to customs.Please note, if customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized by your local customs office.

8. Incorrect Address Submission

It is the customer's responsibility to ensure that the shipping address provided at the time of purchase is accurate and complete. If a package is directed to an incorrect address due to customer error, Lulu’s Holistic Skin Care cannot be held liable. No refunds or store credits will be issued for orders that are lost or returned to us due to incorrect address information provided by the customer.

9. Lost Packages and Delivery Issues

For packages marked as delivered by the carrier but not received by the customer, it is the customer's responsibility to file a claim with the carrier. Lulu’s Holistic Skin Care cannot be held responsible for packages once they are confirmed as delivered by the shipping carrier.
If tracking information shows no movement or delivery within a reasonable timeframe, customers should contact our customer support for assistance. However, Lulu’s Holistic Skin Care does not guarantee refunds or store credits for lost packages.

10. Returned Packages

International orders returned to Lulu’s Holistic Skin Care due to refusal by the recipient, unpaid duties and taxes, or other reasons beyond our control will not be eligible for a refund or store credit. Circumstances such as these are beyond our ability to manage, and as such, both the loss of goods and shipping costs cannot be recuperated by Lulu’s Holistic Skin Care.

11. Temperature-Sensitive Products

By purchasing from Lulu's Holistic Skincare, you accept and agree to this Shipping Policy. If you do not agree with this Shipping Policy, please do not purchase from us.If you have any questions about our Shipping Policy, please contact us at info@lulusholistics.com

Purchase and Cancellation Policy for Lulu's Holistic Skincare

This Purchase and Cancellation Policy outlines the terms and conditions that govern the purchase of our products. Please read this policy carefully before making a purchase.

1. All Sales are Final

At Lulu's Holistic Skincare, all sales are final. Once an order has been confirmed and payment has been processed, it cannot be cancelled, changed, returned, or refunded.

2. Order Confirmation

Once you make a purchase, you will receive an email confirmation of your order. This email will include details of the product(s) you have ordered along with the total cost.

3. Pricing

All prices are listed in the currency stated on our website. We reserve the right to change our prices at any time without prior notice.

4. Payment Methods

We accept various payment methods which are detailed on our website at the point of purchase.

5. Errors

In the event that a product is mistakenly listed at an incorrect price or with incorrect specifications, we reserve the right to refuse or cancel any orders placed for the product listed incorrectly, even if the order has been confirmed and your payment method charged.

6. Product Availability

While we strive to fulfill all orders, products are subject to availability and sometimes may not be available after your order has been confirmed. In such cases, we will notify you as soon as possible and offer you the option to change or cancel your order.By purchasing from Lulu's Holistic Skincare, you accept and agree to this Purchase and Cancellation Policy. If you do not agree with this Purchase and Cancellation Policy, please do not purchase from us.If you have any questions about our Purchase and Cancellation Policy, please contact us at info@lulusholistics.com.

Order Minimums and Maximums: The minimum order value for wholesale purchases is 20. There is no maximum order limit, subject to product availability.
Pricing: All prices are listed in USD. Prices are subject to change but will be confirmed at the time of the order placement.

•    Bulk items are already heavily discounted, and as such, discount codes, promotional offers, and loyalty rewards cannot be applied to these products.
    •    Any orders that include a discount code applied to bulk items may be subject to adjustment or cancellation.
    •    In the event that a discount is applied in error, we will reach out with the option to either pay the difference or cancel the order for a full refund.
    •    We reserve the right to update or change pricing, availability, or restrictions on bulk items at any time.

Payment Terms: All orders must be paid in full before shipment. We accept all major credit cards & paypal.
Shipping: Shipping costs will be added to your invoice/ emailed and will vary depending on the size, weight, and destination of the order. All wholesale orders are shipped via UPS, USPS and Fedex.
Delivery Timeframe: Orders typically ship within 5-10 business days of payment. Delivery times will vary based on location.
Damages/Defects: If any items arrive damaged or defective, please report it within 48 hrs of receipt and provide photographic evidence. We will work with you to replace the damaged goods or issue a credit.
Returns: Due to the nature of our products, we cannot accept returns on wholesale orders unless the products are defective or damaged upon arrival.
Product Quality: As with all Lulu's Holistics products, our wholesale line is created with the utmost care and attention to quality. We guarantee that all products meet our high standards.
Reselling: Wholesale buyers agree not to sell Lulu's Holistics products through third-party online retailers. Products are intended for sale in your store or website only.
Confidentiality: Wholesale prices and pricelists of Lulu's Holistics products are confidential, and for the use of the wholesaler only. Any dissemination of this information may result in account termination.

By placing an order with Lulu's Holistics, you agree to adhere to these policies. We reserve the right to update or modify these terms at any time without prior notice.

Thank you for considering Lulu's Holistics as your wholesale partner. We look forward to a successful working relationship.

Subscription Enrollment

To enroll in our Subscription Service, you must register for an account on our website and provide accurate and complete information, including a valid payment method. By enrolling, you authorize us to charge your chosen payment method on a recurring basis without further authorization from you.

2. Recurring Orders

Once you place your first subscription order, it marks the beginning of your recurring order cycle. The frequency of your orders will depend on the subscription plan you select during the enrollment process.

Important: Please note that once a recurring order is placed, it cannot be canceled for that cycle. It is the customer's responsibility to manage their subscription preferences.

3. Managing Your Subscription

You have full control over your subscription through your account dashboard. Here are key actions you can take:

Pause Subscription: If you wish to temporarily halt your subscription, you may do so by logging into your account and selecting the 'Pause Subscription' option. This action must be taken at least 48 hours before your next scheduled order to ensure it takes effect in time.
Subscription Preferences: You can update your delivery frequency, product selection, and shipping address through your account settings. Please make any changes at least 48 hours before your next scheduled order.
Cancellation: While individual recurring orders cannot be canceled once placed, you may cancel your subscription at any time through your account dashboard to prevent future orders. Cancellation must occur at least 48 hours before your next scheduled order.

4. Payment

By subscribing to our service, you authorize us to charge your provided payment method on a recurring basis corresponding to your selected subscription plan. Should a payment fail, we will notify you by email and attempt to process the payment again. Continued payment failures may result in the suspension or termination of your subscription.

5. Price Adjustments

We reserve the right to adjust pricing for our products or subscription plans. Any price adjustments will be communicated to you at least 30 days in advance, and will only apply to orders placed after the effective date of the new pricing.

6. Subscription Termination

We reserve the right to terminate your subscription at any time for reasons including, but not limited to, violation of our Terms of Service, failure to pay, or abuse of our Subscription Policy. In the event of termination, you will be notified by email.

7. Changes to Subscription Policy

We may update this Subscription Policy from time to time. All changes will be posted on our website, and we encourage you to review the policy periodically. Your continued use of the Subscription Service after such changes signifies your acceptance of the updated terms.

Thank you for choosing our Subscription Service. We are committed to providing you with quality products and a seamless subscription experience. If you have any questions or need assistance with managing your subscription, please contact our customer support team.