STORE POLICIES

Shipping is from Monday-Thursday. All orders will be completed and shipped within 5-10 business days. Delivery date may change due to weather conditions and if items were purchased on day of a sale.

Orders will be sent to the buyer’s address unless otherwise specified. Customers will be provided with a tracking number via email, we are not responsible for lost or stolen items and will not be able to issue any refund for such items. Please Refer to the Mail carrier with your tracking information for more assistant on locating your product(s).

Domestic orders are shipped via USPS Priority Mail, and you will be supplied with a tracking number.

Large items are packaged in sturdy boxes and small items are packaged in padded envelopes.

International shipping usually takes between 7-15 days depending on customs, CUSTOMER WILL BE PROVIDED WITH A CUSTOMS DECLARATION NUMBER ONCE ITEM IS SHIPPED. PLEASE NOTE THAT THE SENDER IS NOT RESPONSABLE AND IS UNABLE TO TRACK ANY INTERNATIONAL ITEM ONCE SHIPPED. CUSTOMER SHOULD CONTACT THEIR LOCAL POST OFFICE OR CUSTOMS TO LOCATE PACKAGE. IF CUSTOMS REQUIRE ANY ADDITIONAL FEE IT MUST BE PAID BY THE PURCHASER. YOU CAN CALL THE INTERNATONAL INQUIRY CENTER AT 800-222-1811 FOR TRACKING INFO.

International orders are shipped via USPS First Class Mail, and you will be supplied with a tracking number. We are not responsible for lost or stolen items and will not be able to issue any refund for such items. Please Refer to the Mail carrier with your tracking information for more assistant on locating your product(s).

PLEASE BE ADVISED! If you order any of our holistic skincare products, keep track with the tracking number provided as products may melt if left in mail box or at the front door in warm temperatures.

WE ARE NOT responsible for any melted products. YOU are responsible for reshipping of replaced product. THERE IS NO EXCHANGE OR SWITCH OUT OF PRODUCTS ONCE AN ORDER IS PLACED, ALL ORDERS ARE FINAL.

Customers are advised to send picture(s) of any damaged item or items within 5 days of receiving package. Items are deemed non-refundable or exchangeable after 7 days

Customer have five days after receiving products to report any missing items. Any report after five days will not be retrievable

OUR PRODUCTS ARE NOT APPROVED BY THE FDA PLEASE CONSULT WITH YOUR PHYSICIAN BEFORE USE

We accept PayPal and all major credit cards.

There is no exchange on skincare items. Any items return due to incorrect shipping address, unclaimed or refuse, is subject to a 15% restocking fee (shipping fee is non-refundable)

THERE IS NO REFUNDS ON RETURNED JAH’NETS CLOSET ITEMS, ONLY STORE CREDIT.
Returned items will be minus 15% and shipping & handling fee, then store credited will apply.
EX: [Product Cost – 15% – Shipping Fee = Store Credit]

Items purchased from JAH’NETS CLOSET are eligible for store credit or exchange within 5 days of receiving. A valid RMA # is required for items to be returned.

SALE are not eligible for store credit or exchange.

All customers are responsible for shipping their returns to our returns department.

JAH’NETS CLOSET does not provide refunds for any purchase. Returns

Returns must be requested within 5 days of receiving your item. (Including delivery day)

A Return Confirmation Number (RMA) is required to return your merchandise by mail. (Any items shipped without a confirmation or outside of the Return Policy Guidelines will not be credited)

The returning merchandise should be received within 14 days from the time the RMA is issued. Items received after 14 days will NOT be credited. (If a package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you)

Items must be unworn, unwashed, undamaged with original tags attached.

If any item is delivered damaged you have 48 Hours to contact us for assistance. (It is the buyers responsibility to check for any damaged clothing upon opening the package once it’s delivered)

Returns are processed within two weeks of the packaged invoice.

Customer must provide an image or example of the garment to be constructed along with measurements and fabric or request to have designer locate similar fabric. This requires a $75 deposit that covers the purchase of material and travel expenses. The remaining balance will be placed towards the original agreed balance

Construction will begin once customers satisfaction has been met and total has been paid in full. This usually takes about 1-2 weeks depending on style and available fabric.

All pre-orders will be open then closed within a stated time depending on product volume. Garments will then begin construction. Shipping usually begins within 1-2 weeks of purchased weeks or less depending on volume. Once shipped most domestic orders will arrive within a week.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at lulusholisticskincare@gmail.com or mailing us at: LULUS HOLISTIC SKINCARE, LLC 1591 south state road 7 , north lauderdale, FL, 33068, United States

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – LuLu’s Holistics Skincare LLC

Our store is hosted on LuLu’s Holistics Skincare LLC Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through LuLu’s Holistics Skincare LLC’s data storage, databases and the general LuLu’s Holistics Skincare LLC application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then LuLu’s Holistics Skincare LLC stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read LuLu’s Holistics Skincare LLC’s Terms of Service here or Privacy Statement here.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows LuLu’s Holistics Skincare LLC to store information about your session (referrer, landing page, etc).

_LuLu’s Holistics Skincare LLC_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_LuLu’s Holistics Skincare LLC_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at lulusholisticskincare@gmail.com or by mail at LULUS HOLISTIC SKINCARE, LLC

DAMAGAGED OR LOST

Once orders are shipped from Jahnets Closet we are no longer responsible for the damaged or lost items. Refer to the Mail carrier with your tracking information.