Why does it seem like my body butter container is only half full?

Our whipped body butters are made entirely from natural ingredients, without any chemical additives or preservatives. This means that they can be sensitive to changes in temperature during transit. In hot weather conditions, these butters may melt, causing them to settle and appear only half full in their containers. We recommend keeping a close eye on your package tracking to ensure you can retrieve your order as soon as it arrives, reducing the chances of it being exposed to extreme weather conditions. This will help maintain the whipped texture and fullness of your body butter. If purchased order protection you may file a claim here.

The tracking status for my order currently shows as 'pre-shipment.' What should i do?

Should you find that your order status reads 'pre-shipping', this could potentially be due to an error during transit. Occasionally, USPS may misplace packages during the scanning process. If this appears to be the situation with your order, we kindly ask that you reach out to us by clicking on 'contact us'. We are committed to resolving this issue promptly for you. However, before sending us an email, please ensure

Why was i charged twice?

We understand that you might have noticed a double charge, which could be due to subscribing to our recurring order for a special discount. We urge you to exercise caution while ordering and diligently review the contents of your cart. When you subscribe, the term 'recurring' will appear in your shopping cart and in the confirmation email you receive. It's important to note that the recurring nature of the product is also indicated before adding it to your cart. For more clarity on recurring orders, we encourage you to navigate to our FAQ section titled 'Subscription FAQs'. Simply scroll down to find this information. However, if you believe there's been an error unrelated to a subscription, please don't hesitate to reach out to us. You can connect with our team through the 'Contact Us' form on our website. We're committed to resolving any issues swiftly to ensure your satisfaction..

My order has been labeled as delivered, however, I have not received it, what should i do?

At Lulu's Holistics, we strive to ensure every order reaches our customers safely. However, once an order is marked as delivered, we are unable to provide replacements unless aftercare products have been purchased. In such cases, customers are invited to file a claim here. We encourage you to contact your local carrier for detailed information regarding your package, as they have the resources to liaise directly with the delivery personnel responsible for your shipment. Your understanding and cooperation in this matter are greatly appreciated.

How do I cancel my order?

We understand that sometimes plans change. However, please note that once you've placed an order, we unfortunately can't cancel it. We're really sorry for any inconvenience this may bring and appreciate your understanding.

I received incorrect item in my order, what should i do?

Oops! Something off with your order? No worries. Just ping our customer service within 48 hours and remember to include your order number. Accidentally got an extra item? It's all yours! But if something's missing or not right, give us a shout 'contact us' and we'll get it fixed with a replacement.

I refused my delivery , where is my refund?

Please note that any delivery refusal will result in a 15% restocking fee, and the cost of outbound shipping will not be reimbursed. After processing your return, please anticipate a time frame of up to 5 business days for your refund to reflect in your account. Furthermore, any refused or unclaimed orders from international locations will not be eligible for a refund.

How do I exchange or return item?

At Lulus Holistics, we value your purchase and are committed to your satisfaction. However, all our sales are final and we're unable to process refunds, returns, or exchanges.In the rare event you receive a damaged product, we're here to assist! Please connect with our customer service within 48 hours of receiving your order, along with photos of the issue and your order confirmation email.You can initiate this process by visiting our 'Contact Us' page. We thank you for your understanding and patience!

My items arrived damaged, what should i do?

If you encounter any problems, please click here to File A Claim.To effectively process your claim, include your order number for expedited service.

How can i track my order?

As soon as your order is prepared and ready for dispatch, we'll send an email to you with all the tracking details. You can easily follow the progress of your package directly through your Lulus Holistics account. Plus, if you opt in for our text message updates, you'll also receive real-time tracking updates via text. It's a seamless way to stay connected with your order every step of the way!

I put incorrect address on my order, what should I do?

We kindly urge you to exercise caution when inputting your shipping address. Lulus Holistics cannot be held liable for orders dispatched to an incorrect address provided by the customer. Should you realize an error in your shipping details, please 'contact us' immediately. We will make every effort to modify the address, provided your order has not yet been shipped.

When will my order ship?

We are committed to processing your orders within 2-5 business days. However, please be aware that shipping dates may vary due to unpredictable weather conditions, holiday periods, or during high-volume sales events. For pre-orders, they will be shipped based on the specified dates provided at the time of ordering. To ensure quality, each of our products is handcrafted and made fresh daily.

Which courier service is responsible for delivering my package?

We partner with reputable courier services such as USPS, FedEx, and UPS for our deliveries. Once your package is dispatched, we'll promptly send you the tracking information via email. If you choose to receive our text message updates, you'll get live tracking updates straight to your phone.USA Just text "DOME" to (844)950-4095 and international just text "INTER" to GB: 447908681553 to stay updated on your order's progress. For our cherished customers residing in Alaska, Hawaii, or those utilizing P.O./APO/FPO addresses, we want to highlight that your packages will be dispatched exclusively via USPS.

What for of payment do you accept?

We're pleased to offer a range of flexible payment options for your convenience. Whether you're shopping domestically or internationally, we've got you covered. You can seamlessly complete your purchase using Visa, MasterCard, American Express, Afterpay, or PayPal. For our valued international customers, we also accommodate a variety of local payment providers. Rest assured, these options will be readily available for selection on our checkout page. Your ease of transaction is important to us.

Do I get a refund for my returned package?

If a package is returned to us, for any reason, we do not issue refunds. Instead, you'll receive store credit equal to the value of your returned items, excluding shipping costs. This credit can be used for any future purchases on our site. Please note, all returned items must be in their original condition.

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