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Shipping Policy for Lulu's Holistic Skincare
Welcome to Lulu's Holistic Skincare, a subsidiary of Janet Frederick Inc. This Shipping Policy outlines the terms and conditions that govern the shipment and delivery of our products.
1. Shipping Destinations
Lulu's Holistic Skincare currently ships domestically as well as internationally. The availability of certain international destinations may change due to various factors.
2. Shipping Charges
Shipping charges will be calculated and displayed at checkout. International orders may be subject to additional customs and tax fees, which are the responsibility of the customer.
3. Processing Time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Delivery Claims
Lulu's Holistic Skincare is not responsible for any packages marked as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
6. Product Care During Transit
Our skincare products are made from all-natural ingredients without the use of chemicals or preservatives. They may be sensitive to temperature changes during transit. We are not responsible for damage due to these temperature changes.
7. International Shipping Policy
We are happy to ship internationally but cannot be held responsible for any shipping delays due to customs.Please note, if customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized by your local customs office.By purchasing from Lulu's Holistic Skincare, you accept and agree to this Shipping Policy. If you do not agree with this Shipping Policy, please do not purchase from us.If you have any questions about our Shipping Policy, please contact us at info@lulusholistics.com
8. Incorrect Address Submission
- It is the customer's responsibility to ensure that the shipping address provided at the time of purchase is accurate and complete. If a package is directed to an incorrect address due to customer error, Lulu’s Holistic Skin Care cannot be held liable. No refunds or store credits will be issued for orders that are lost or returned to us due to incorrect address information provided by the customer.
9. Lost Packages and Delivery Issues
- For packages marked as delivered by the carrier but not received by the customer, it is the customer's responsibility to file a claim with the carrier. Lulu’s Holistic Skin Care cannot be held responsible for packages once they are confirmed as delivered by the shipping carrier.
- If tracking information shows no movement or delivery within a reasonable timeframe, customers should contact our customer support for assistance. However, Lulu’s Holistic Skin Care does not guarantee refunds or store credits for lost packages.
10. Returned Packages
- International orders returned to Lulu’s Holistic Skin Care due to refusal by the recipient, unpaid duties and taxes, or other reasons beyond our control will not be eligible for a refund or store credit. Circumstances such as these are beyond our ability to manage, and as such, both the loss of goods and shipping costs cannot be recuperated by Lulu’s Holistic Skin Care.
11. Exceptions
- Lulu’s Holistic Skin Care reserves the right to review and consider exceptions to this policy on a case-by-case basis. However, customers should be aware that exceptions are rare and granted at the sole discretion of Lulu’s Holistic Skin Care.
12. Customer Responsibility
- Customers are responsible for being aware of their local customs regulations, duties, and taxes. Lulu’s Holistic Skin Care is not responsible for any additional charges that may apply after a purchase is completed.
13. Temperature-Sensitive Products
To ensure the best quality of our temperature-sensitive products, such as our all-natural butters, we kindly ask customers to retrieve their deliveries as promptly as possible upon notification of delivery.
If an investigation determines that the product was left in the mailbox or other delivery location for an extended period of time, leading to melting, and the customer provides accompanying photo proof, we will gladly offer a replacement. However, in such cases, the customer will be responsible for covering the reshipping costs for the replacement order.
We appreciate your understanding, as our aim is to deliver the highest quality products possible while ensuring we maintain fair practices for all customers. For any questions or concerns, please feel free to reach out to our support team, and we’ll be happy to assist! Thank you for your cooperation.